Privacy Policy

We don’t sell your info, we don’t spam you, we don’t sell your personal info to spammers. We use a 3rd party credit card processor, so we don’t even keep credit cards on file. We use a variety of data security measures intended to ensure the confidentiality and integrity of your personal information. Your personal information is as safe with us as it’s likely to be just about anywhere. If we send you email, it’ll be because it pertains to your account with us, not to try and sell you something or solicit you for something.

You should know that personal data that either we or our affiliates (collectively, “we” or “us”) may collect may be transferred to other affiliates and subsidiaries, and, under limited circumstances, to platform partners (as more fully described below) where it is necessary to meet the purpose for which the visitor has submitted the information. By submitting data on our web sites, the visitor is providing explicit consent to transmission of data collected on the web sites for the fulfillment of their voluntary requests.

Please remember that no computer system should be considered safe from intrusion. E-mail may pass through many computer systems, and should not be considered a secure means of communication unless encrypted. Even then, information is only as secure as the encryption method. Therefore, although we take many precautions to protect our system and our servers, we cannot guarantee the security of any data on any server, including “secure servers.”

Data Collection

We are sensitive to protecting the private information that our customers and visitors provide to us. We want you to have the opportunity to obtain interesting and useful information, products and services through us and our affiliates. The loyalty of our customers is very important to us and we hope this policy will underscore our commitment to making sure your experience with us is a good one. This Privacy Policy describes how we treat information received about you when you become a customer; under what conditions this information may be shared or released to another party; cookies; other sites; how material revisions to the policy will be conveyed; and contact information. Please read the Privacy Policy carefully.

Information Collection and Use

Personal information regarding your name, company, address, etc., may be requested. This information is usually gathered in order to fulfill information requests from you, deliver products and services, and enable you to participate in our online discussion group.

We do not collect personal information about you when you visit our website unless you choose to provide that information to us. We collect limited non-personally identifying information your browser makes available automatically whenever you visit a website. This information may include the Internet Address of your computer or network, the date, time, and page you visited on our site, your browser and operating system, and the referring page. We may use the aggregated information from all of our visitors to measure server performance, analyze user traffic patterns and improve the content of our site.

Collection of Customer Information

Some of our online services require you to register for an account or become a customer. Customer information is information such as name, address, telephone number, and credit card information — information that identifies a particular individual or business. We collect and stores customer information in the following ways: As part of a customer’s registration for our services, customers must provide their user name, address, telephone number(s), company name (if applicable), and credit card or other billing information. We confirm your requested e-mail address(es) or domain registration(s) or Web site(s). Depending on the service(s) you select, we will give you a user ID number and one or more passwords that you must use to access and receive the services. We retain this information in our customer databases. If you purchase other goods or services from us through our web site, we will also collect your billing information. Any financial information that we collect is used solely to bill you for products and services that you have ordered.

Example of How We Use Customer Information For Billing

  • To examine system accounting logs, user mailboxes and other company records to resolve e-mail and other system errors or problems; to make sure that only our customers are able to access certain member-only services. This information is kept on limited access computers and is only available to those employees who have a need to know.
  • We provide some information to companies that we use to perform certain functions for us — for example, credit card numbers are sent to a credit card processing company for billing, and address information is given to a fulfillment company that sends out our software starter kits. These companies are authorized to use this information only for the expressed purpose of completing our business and are not authorized to release this information to other third parties.
  • Occasionally, we use our customer database to distribute newsletters or important notices to our customers. We may also use customer information to enforce our Appropriate Use Policy as described in the User’s Guide, but only to the extent necessary.
  • We will share customer information with governmental authorities when legally required to do so, and may cooperate with these authorities investigating claims of illegal activity such as (but not limited to) illegal transfer or use of copyrighted material, or postings or e-mail containing threats of violence. Except under the limited circumstances described above, we do not disclose customer information to third parties.

Voluntary Customer Surveys

If you have been with us for a while, you most likely know that we periodically conduct both business and individual customer surveys. We encourage all of our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Please remember that your participation in our customer surveys is voluntary.

How We Use Customer Survey Responses

We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. The aggregated information may be shared with third parties.

Website Use and Navigation Information

Each time a user visits our web site, certain anonymous use and navigation information is collected by our servers. This information is aggregated and anonymous. It tell us how our Web Site is used and navigated, including the number, frequency and duration of visits to each web page. Web site use and navigation information that we collect may include the domain names of visitors who are not already our customers (such as “www.user’”), and of our customers, but it does not otherwise contain individually identifiable information about any visitor to our Web Site.

How We Use Website Use and Navigation Information

Like customer survey information, we use the anonymous, aggregated information to improve the content and navigation features of our Web Site. We also may use the anonymous, aggregated information to enable our affiliates or advertisers to evaluate whether to post advertising banners or other material on our web site.

Platform Partners

We have relationships with certain service providers (our “platform partners”) for services that may be of interest to you. These services include things like web site design, development and consultation. If you elect to use a platform provided by a platform partner, we will share certain information with that partner.

How and What We Disclose to Platform Partners

As noted above, if you choose to use a particular third party platform, we will share certain information with that platform provider. In other words, choosing to use a particular platform is your consent for us to share information about you with the platform partner. The information we share may include your name, address, telephone number(s), company name (if applicable) and email address. We share this information for the limited purpose of customer relationship management.

Information Sharing and Disclosure

We gather and track this information for our internal use and does not sell or disclose personal information without your prior permission, including email addresses, to third parties, partners, or affiliates except for the limited purposes outlined in this Privacy Policy (e.g., third party billings, and voluntary surveys and platform partner services that you use). We will only utilize the information provided to us in the manner described herein. Your email addresses are not for sale or trade and are strictly guarded. Our Terms of Services agreement prohibits our customers from sending unsolicited bulk commercial email (aka "spam") using our services. If it is brought to our attention that one of our customers is violating this policy, we take steps to stop them and ensure it doesn't happen again.


Like most web sites, we make use of browser “cookies”. Cookies are files written to a user’s hard disk and read by server programs to inform a web site if the user has previously visited that site. We use cookies to continually enhance your experience with is, and may use them in the future to store customer preferences and choices. Our Account Management web pages use cookies to store and retrieve session identifiers that correspond to a secure database containing each customer’s user name and password information. This is designed to facilitate access by customers to member services. Customers cannot access the Account Management web pages unless they have a browser that supports these cookies. These cookies do not enable third parties to access any of your customer information. Companies who advertise on our web site may also use cookie technology. We do not control the use of cookies by our advertisers.

Other Sites

This Privacy Policy applies solely to the information collection practice on our web site. From time to time, we may include links to other sites on our web site. Please be aware that we have no control or influence over the privacy practices of such other sites. When you link to another website, you are subject to the privacy policy of that new site. We encourage our users to be aware when they leave our web site and to read the privacy statements of each and every web site that they visit.

Cross-Border Transfer of Personal Information

Your personal information may be transferred to other countries for processing, and by using our services, you consent to the transfer of information to countries outside of your country of residence, which may have different personal data protection rules than in your country. Optimal Host and certain of its affiliates participate in the U.S. Department of Commerce's Safe Harbor principles for the transfer of personal data. Please visit our Safe Harbor Privacy Policy to learn more.

Policy Changes

Please note this Privacy Policy can change from time to time. We expect most such changes to be minor, but we will post those changes as they occur. The effective date of the changes will be represented by the Effective Date posted on the bottom of this page. We may also decide to notify our customers by e-mail of significant changes.


Optimal Host welcomes any questions regarding this Privacy Policy or requests for changes to any personally identifiable information. Please Contact Us